How to check internet allowed for Totem Application
If you’re experiencing difficulty accessing our Totem mobile application and encountering a “Connection Lost” message upon opening, you can troubleshoot and resolve the issue yourself by following these steps:
1.) Check Network Connection: Ensure your mobile device is connected to a stable network.
2.) Allow Network Access for Totem Application:
iOS: Navigate to Settings > Cellular. Ensure that Totem application is enabled to use cellular data.
Android: Navigate to Settings > Connections >
Data usage > Allowed networks for apps. Ensure Totem application is
allowed to use network data.
If you’ve followed the above instructions and are still encountering the
issue, please reach out to the Gainplus Solutions support team at support@gainplus.asia for further assistance.